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Robben Island Museum
Address: , V&A Waterfront , Waterfront, Western Cape, South Africa

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Robben Island Museum

WHAT SHOULD I WEAR ON THE ISLAND?
We recommend the wearing of comfortable walking shoes, a hat, sunglasses and sun protection cream.

ARE CAMERAS ALLOWED?
Yes, you are welcome to bring your camera to the island but no pictures may be taken for commercial use. No tripods are allowed.

HOW MUCH DO FERRY TICKETS COST?
Ferry tickets cost R360 for adults and R200 for children under 18. We also have Educational concession tickets, view the Tour Types page for more information.

HOW LONG IS THE ROBBEN ISLAND TOUR?
The standard tour to Robben Island is about 4 hours long with two half hour ferry trips, this is only true for the Sikhi as other boats take longer, between 30 min and 1 hour.
WHAT TIMES DO THE FERRIES OPERATE?
Currently the ferries operate at 09h00, 11h00 and 13h00. (The 15h00 will be added when peak season commences on 01 September 2015). Passengers should arrive no later than 30 minutes prior to the scheduled times of departure, boarding gates close 10 minutes before departure time.

CAN I RESCHEDULE MY TOUR?
Yes, this must be done 48 hours in advance and is subject to an administration fee.

IF MY TOUR IS CANCELLED WILL I BE REFUNDED?
Yes, if a tour is cancelled you will be refunded. Refunds will only be issued against the return of your ticket and proof of identification.

DO I NEED TO DRINK SEA SICKNESS TABLETS?
If you are prone to seasickness it is advisable to drink sea sickness an hour prior to boarding the boat.

TERMS & CONDITIONS
All visitors are encouraged to read the Terms and Conditions of Robben Island Ferry Ticket.

The price of the ticket includes access to Robben Island, ferry voyage to and from the Island, access to Jetty 1 and Nelson Mandela Gateway exhibitions.
This ticket is only valid for the date and time specified on the ticket.
Robben Island Museum reserves the right to cancel voyages or to change departure times without notice.
This ticket is not subject to refunds except if the respective voyage is cancelled by Robben Island Museum or the passenger could not attend due to hospitalisation or mortality. Refunds will only be issued against the return of this ticket and proof of identification.
Ticket amendments will be subject to an administration fee as determined by Robben Island Museum.
Passengers must arrive no later than 30 minutes prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Boarding gates close 10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed.
Credit card refunds:
All customers who pay by credit card or debit card, either at the ticket office or on the website, shall be refunded to the credit card which was used to purchase the tickets.
EFT refunds:
All customers who pay via EFT for their tickets shall be refunded via EFT.

Robben Island Museum, its servants and its agents shall not be responsible for and shall be exempt from all liabilities in respect of loss damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the voyage to and from the Island or in respect of any occurrence results from the negligence of Robben Island Museum or any other person directly or indirectly in the employment or service of the Robben Island Museum or otherwise, under any circumstances whatsoever.
Passengers may also be conveyed by an independent contractor and the provisions above shall also apply in respect of all services or any activity conducted or provided by this contractor. Robben Island Museum shall under no circumstances be liable for any act or omission of such contractors.
Robben Island Museum is a “Gun Free Zone”, none / no guns shall be allowed or stored for safekeeping on the premises.
The Robben Island Museum ferry ticket is not transferable. Resale of the Robben Island Museum ferry ticket is a criminal offence.
Cash, Pick n Pay and debit card refunds:
All customers who pay cash for their tickets shall be refunded in cash if RIM initiates the refund by cancelling a ferry on the day of performance of tour. Customers who paid via cash who seek a refund on any day after performance date of tour shall be refunded via EFT and the EFT procedures as noted below shall be followed. All customer who booked via Pick n Pay will be refunded cash if RIM initiates the refund by cancelling a ferry on the day of performance the tour.
IMPORTANT NOTICE
Robben Island Museum will only refund tickets due to adverse weather conditions or where the ferry is experiencing operational difficulties. Application can be made for a refund if the visitor could not attend the trip due to hospitalisation or mortality. Refunds will be affected in the original tender type on the day of cancellation. Any refunds claimed after that day will be transferred into the Client’s bank accounts, within forty eight (48) hours, as stated in Robben Island Museum’s POLICY ON REFUNDS

Robben Island Museum




Robben Island Museum

WHAT SHOULD I WEAR ON THE ISLAND?
We recommend the wearing of comfortable walking shoes, a hat, sunglasses and sun protection cream.

ARE CAMERAS ALLOWED?
Yes, you are welcome to bring your camera to the island but no pictures may be taken for commercial use. No tripods are allowed.

HOW MUCH DO FERRY TICKETS COST?
Ferry tickets cost R360 for adults and R200 for children under 18. We also have Educational concession tickets, view the Tour Types page for more information.

HOW LONG IS THE ROBBEN ISLAND TOUR?
The standard tour to Robben Island is about 4 hours long with two half hour ferry trips, this is only true for the Sikhi as other boats take longer, between 30 min and 1 hour.
WHAT TIMES DO THE FERRIES OPERATE?
Currently the ferries operate at 09h00, 11h00 and 13h00. (The 15h00 will be added when peak season commences on 01 September 2015). Passengers should arrive no later than 30 minutes prior to the scheduled times of departure, boarding gates close 10 minutes before departure time.

CAN I RESCHEDULE MY TOUR?
Yes, this must be done 48 hours in advance and is subject to an administration fee.

IF MY TOUR IS CANCELLED WILL I BE REFUNDED?
Yes, if a tour is cancelled you will be refunded. Refunds will only be issued against the return of your ticket and proof of identification.

DO I NEED TO DRINK SEA SICKNESS TABLETS?
If you are prone to seasickness it is advisable to drink sea sickness an hour prior to boarding the boat.

TERMS & CONDITIONS
All visitors are encouraged to read the Terms and Conditions of Robben Island Ferry Ticket.

The price of the ticket includes access to Robben Island, ferry voyage to and from the Island, access to Jetty 1 and Nelson Mandela Gateway exhibitions.
This ticket is only valid for the date and time specified on the ticket.
Robben Island Museum reserves the right to cancel voyages or to change departure times without notice.
This ticket is not subject to refunds except if the respective voyage is cancelled by Robben Island Museum or the passenger could not attend due to hospitalisation or mortality. Refunds will only be issued against the return of this ticket and proof of identification.
Ticket amendments will be subject to an administration fee as determined by Robben Island Museum.
Passengers must arrive no later than 30 minutes prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Boarding gates close 10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed.
Credit card refunds:
All customers who pay by credit card or debit card, either at the ticket office or on the website, shall be refunded to the credit card which was used to purchase the tickets.
EFT refunds:
All customers who pay via EFT for their tickets shall be refunded via EFT.

Robben Island Museum, its servants and its agents shall not be responsible for and shall be exempt from all liabilities in respect of loss damage, injury, accident, delay or any inconvenience to any person or his/her luggage or any personal property, whether in respect of the voyage to and from the Island or in respect of any occurrence results from the negligence of Robben Island Museum or any other person directly or indirectly in the employment or service of the Robben Island Museum or otherwise, under any circumstances whatsoever.
Passengers may also be conveyed by an independent contractor and the provisions above shall also apply in respect of all services or any activity conducted or provided by this contractor. Robben Island Museum shall under no circumstances be liable for any act or omission of such contractors.
Robben Island Museum is a “Gun Free Zone”, none / no guns shall be allowed or stored for safekeeping on the premises.
The Robben Island Museum ferry ticket is not transferable. Resale of the Robben Island Museum ferry ticket is a criminal offence.
Cash, Pick n Pay and debit card refunds:
All customers who pay cash for their tickets shall be refunded in cash if RIM initiates the refund by cancelling a ferry on the day of performance of tour. Customers who paid via cash who seek a refund on any day after performance date of tour shall be refunded via EFT and the EFT procedures as noted below shall be followed. All customer who booked via Pick n Pay will be refunded cash if RIM initiates the refund by cancelling a ferry on the day of performance the tour.
IMPORTANT NOTICE
Robben Island Museum will only refund tickets due to adverse weather conditions or where the ferry is experiencing operational difficulties. Application can be made for a refund if the visitor could not attend the trip due to hospitalisation or mortality. Refunds will be affected in the original tender type on the day of cancellation. Any refunds claimed after that day will be transferred into the Client’s bank accounts, within forty eight (48) hours, as stated in Robben Island Museum’s POLICY ON REFUNDS

Consultant : Robben Island Museum

, V&A Waterfront , Waterfront, Western Cape, South Africa

View Consultant Information

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